• Change takes place from the inside out—it
is
personal and
involves emotional, social, and
psychological dynamics.
• All change involves “loss” of some kind—loss of
the “familiar”- people, places, routines,
etc.
• There are normal, predictable stages that people go
through in coping with loss/change.
• Understanding these dynamics helps to
understand
the difference between “functional
coping” and
(dysfunctional) resistance.